Privacy Statement
We collect personal information from you, including information about your name, contact information, impairment information. We collect your personal information in order to assess your eligibility for a Horowhenua Companion Card. Besides our staff, we may share this information with other health services you have provided to us in order to confirm your eligibility, or if you have agreed partnering venues/activities for marketing purposes . Providing some information is optional. If you choose not to enter your address, details of your impairment, or a place to confirm your impairment related needs, we'll be unable to confirm their eligibility for a Horowhenua Companion Card. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us at info@manawhaikaha.co.nz. By providing your information in this application form, you, or your agent/guardian on your behalf, consent to the use and disclosure of your information, as set out in this Privacy Statement.
Companion Card Terms and Conditions
It is important that the applicant reads and understands the information below:
- The Horowhenua Companion Card must only be used when the cardholder requires the assistance of a companion to participate at a partnering venue/activity.
- Only the person whose details appear on the Horowhenua Companion Card can use the card.
- Companion Tickets cannot be used without the Horowhenua Companion Card cardholder being present.
- Horowhenua Companion Card cardholders must inform the partnering venue/activity operator of their requirement for a Companion Ticket at the time they book or purchase their own ticket.
- Acceptance of the Horowhenua Companion Card does not indicate that a partnering venue/activity is accessible. Cardholders are advised to check accessibility with the partnering venue/activity operator before booking tickets.
- The minimum expectation of Horowhenua Companion Card partners is that they will issue cardholders with one Companion Ticket, or admission, at no charge. The Companion Ticket will be exempt from all booking fees.
- Where a cardholder has a requirement for more than one companion, this must be negotiated by the cardholder with the partnering venue/activity operator at the time of booking.
- The Horowhenua Companion Card can be used to obtain admission for any programs, services and sessions run by partnering venue/activity operators. This will be subject to the usual admission, availability and conditions of the partnering venue/activity operator.
- The Horowhenua Companion Card can be used in conjunction with any recognised concession cards.
- Cardholders must provide their Horowhenua Companion Card details when making telephone bookings and must present their valid card during ticket collection, and at any time when asked during the activity. If cardholders cannot present their card, they may be charged for the Companion Ticket. Bookings cannot currently be made online.
- Partnering venues/activities must ensure cardholders are able to be located physically close to their companions. Companions must remain close to cardholders to assist them as required. Cardholders with specific seating requirements must inform the partnering venue/ activity operator at the time of booking.
- Some partnering venue/activity operators may charge for participation over and above general admission costs (such as a fee for rides in addition to an entry fee at a fun park). Partnering venues/activities must issue a Companion Ticket for both admission and for additional components, such as rides, if the cardholder requires assistance in order to participate.
- Horowhenua Companion Cards may be used to purchase a package deal for the cardholder that combines admission costs with additional components such as meals. When booking a package deal, cardholders must check with the partnering venue/activity operator what is included with the Companion Ticket. It is essential that the companions support to the cardholder is not disrupted if the additional components are not included in the Companion Ticket (for example, if meals are not included, the Attendant Companion support must be able to bring or access food in a manner that enables them to provide continual support to the cardholder).
- Booking and ticket distribution practices for Companion Tickets should not be more difficult than the standard ticketing practices of the partnering venue/activity.
- If a partnering venue/activity operator suspects that a Horowhenua Companion Card is being misused, they can report this to the Horowhenua Companion Card program. Misuse of the Horowhenua Companion Card may result in the card being cancelled, and the cardholder will be ineligible to reapply.
- It is understood that the applicant accepts the Horowhenua Companion Card cardholder terms and conditions when they submit a cardholder application form
Horowhenua Companion Card Information
Legislation mandates that people with an impairment have a right to equal participation in the community (places, spaces and information) without discrimination when an Attendant Companion Support person is required to facilitate this access.
The Horowhenua Companion Card Trail was developed to promote equality of access for people with impairments to fair ticketing. The Trial has been extended for a further year to now end on the 30th June 2024.
The Horowhenua Companion Card is designed to provide equity in ticketing expenses for people with life-long impairments who may need additional Attendant Companion Support to participate in ordinary activities at partnering venues and activities.
To receive a Horowhenua Companion Card, a person must:
- Be a permanent resident or citizenof New Zealand and residing in Horowhenua District Council boundaries.
- Be a person with life-long impairments who may need additional Attendant Companion Support to participate in ordinary activities at partnering venues and activities.
Attendant Companion Support includes significant assistance with mobility, communication, self-care or learning, where the use of aids, equipment or alternative strategies does not enable the person to carry out these tasks. The Horowhenua Companion Card will not be issued for conditions with infrequent or unexpected events such as allergic reactions, falls or medical emergencies.
The Horowhenua Companion Card is not issued to every person with an impairment. The card is issued to individuals with life-long impairments who may need additional Attendant Companion Support to participate in ordinary activities at partnering venues and activities.
The diagnosis of a medical condition or the presence of an impairment does not automatically qualify a person for a Horowhenua Companion Card. The impairment needs to be permanent, and a card cannot be issued if improvement is possible.
Attendant Companion Support definition
Attendant Companion Support may be provided by a friend, a family member or a paid carer. Attendant Companion Support includes significant assistance with mobility, communication, self-care or learning, where the use of aids, equipment or alternative strategies does not enable the person to carry out these tasks.
Attendant Companion Support does not include providing reassurance or encouragement nor can it be for infrequent or unexpected events or medical emergencies.
Horowhenua Companion Card Partners
A Horowhenua Companion Card is not a guarantee of access, or seating. Tickets or access will be granted subject to availability of the partner venue/activity provider.
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